Privacy Policy

1. About Us

This Privacy Policy applies to Karagwe Tours & Safaris, based in Arusha, Tanzania.

We are responsible for handling personal information in accordance with applicable data protection requirements.

2. Personal Information We Collect

Depending on how you interact with us, we may collect:

• Identification information: Name, nationality, date of birth, and passport details where necessary.
• Contact information: Email address, telephone number, WhatsApp details, and emergency contact information.
• Travel information: Destinations, travel dates, itineraries, accommodation preferences, and booking history.
• Health and dietary information: Relevant medical requirements, allergies, dietary restrictions, or mobility needs that you choose to disclose.
• Payment information: Transaction references, payment status, billing details, and information needed to process payments.
• Technical information: IP address, browser type, device information, and website usage data where collected through our website or service providers.

We aim to collect only information reasonably necessary for the relevant purpose.

3. How We Collect Information

We may collect information when you complete a contact form, request a quotation, make a booking, contact us by email or telephone, communicate through WhatsApp, or interact with our website.

We may also receive information from a travel agent, booking partner, or another person arranging a trip on your behalf.

4. How We Use Your Information

We may use personal information to:

• Respond to enquiries and prepare quotations.
• Process and manage travel bookings.
• Arrange accommodation, transportation, permits, and activities.
• Communicate booking updates and important travel information.
• Address customer support requests and complaints.
• Consider relevant health, dietary, accessibility, and safety requirements.
• Process payments and maintain accounting records.
• Protect our website, prevent fraud, and meet legal obligations.
• Improve our services and website.
• Send promotional communications where permitted by law.

5. Sharing Information with Third Parties

We may share relevant information with third parties when necessary to arrange or deliver your travel services. These may include:

• Hotels, lodges, camps, and other accommodation providers.
• Airlines, transport operators, and transfer providers.
• National parks and relevant government authorities.
• Excursion and activity providers included in your itinerary.
• Payment processors and financial institutions.
• Website hosting, email, booking, and technology providers.
• Professional advisers or authorities where legally required.

We aim to share only the information reasonably necessary for the relevant purpose. Third-party services may be subject to their own privacy policies and legal obligations.

6. Marketing Communications

We may send information about tours, destinations, and special offers where permitted by applicable law. Where consent is required, we will seek it before sending promotional communications.

You may opt out of promotional messages by following the unsubscribe instructions or contacting us. We may continue to send essential messages about existing bookings and customer service.

We do not intend to sell your personal information to third parties for their independent marketing purposes.

7. Cookies and Website Technologies

Our website may use cookies and similar technologies to support essential functionality, remember preferences, analyze website usage, and improve performance.

You may manage cookies through your browser settings or any cookie preference tool available on our website. Disabling certain cookies may affect website functionality. Where required by law, we will seek consent before using non-essential cookies.

8. Data Security

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, alteration, disclosure, or misuse.

No electronic storage or internet transmission method can be guaranteed to be completely secure. We therefore encourage customers to avoid sending sensitive information through unsecured channels unless necessary.

9. Data Retention

We retain personal information for as long as reasonably necessary to manage bookings, provide services, maintain business records, resolve disputes, and comply with legal obligations.

When information is no longer required, we will take reasonable steps to delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

10. International Transfers

Some travel or technology providers may operate outside Tanzania. Where information must be transferred internationally, we will seek to ensure that the transfer complies with applicable data protection requirements and uses appropriate safeguards where required.

11. Medical and Sensitive Information

Some tours may require relevant information about medical conditions, allergies, dietary restrictions, mobility needs, or emergency contacts.

Where necessary, relevant details may be shared with guides, accommodation providers, medical professionals, or other service providers involved in your tour. We will handle sensitive information with appropriate care and meet applicable consent or other legal requirements.

If you do not provide information necessary for a safe or requested service, we may be unable to accommodate certain arrangements.

12. Children’s Information

Where a booking involves a child, we may need limited information to arrange accommodation, transportation, permits, or activities. Parents or legal guardians should provide or authorize the information where required by law.

We do not knowingly collect children’s personal information for unrelated purposes. Please contact us if you have concerns about information relating to a child.

13. Your Privacy Rights

Subject to applicable law, you may be entitled to:

• Request access to your personal information.
• Request correction of inaccurate or incomplete information.
• Request deletion where applicable.
• Object to or request restrictions on certain processing.
• Withdraw consent where processing is based on consent.
• Opt out of direct marketing.
• Request information about relevant data disclosures.
• Complain to the relevant data protection authority where appropriate.

We may need to verify your identity before processing a request. Some information may need to be retained where required by law.

14. Third-Party Websites

Our website may link to external websites, booking services, payment platforms, and social media platforms. We do not control the privacy practices of independent third parties. Please review their privacy policies before providing personal information directly to them.

15. Photography and Video

Photographs and videos may be taken during tours by travellers, guides, or other participants. If Karagwe Tours & Safaris wishes to use identifiable customer photographs or videos for promotional purposes, we will seek permission or another appropriate legal basis where required by law.

Please inform our team if you have concerns about being photographed or filmed. We will make reasonable efforts to respect your preferences.

16. Security Incidents

If we become aware of a personal information security incident, we will assess it and take reasonable steps to address it. Where required by law, we will notify the relevant authorities and affected individuals within applicable time limits.

17. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, website technologies, business operations, or legal obligations. The latest version and effective date will be published on our website.

18. Contact Us